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KMD Support

KMD Technical Support

For assistance, call us at (314) 997-6606 ext. 101

or email us at KMDsupport@kineticmd.com

 

 

Support Services

Technical Assistance

KMD Customer SupportContact us for technical support of your KMD custom machinery and automation systems. Call our support engineers at (314) 997-6606 ext. 101. Hours are from 8:00 am to 5:00 pm (CST) during normal business days.

After hours support is available with a service contract or on a fee per incident basis.

Email requests to our support engineers at KMDsupport@kineticmd.com

 

 

 

Customer Service Programs

KMD technical support If you require special support and/or maintenance service, custom service programs are tailored to your needs. Programs may include 24-hour access to service personnel, extended warranty periods and "Same day" response programs.

KMD support services may include Electrical and Mechanical assistance:

  • Engineering or programming for Motion, PLC, Vision or HMI applications
  • Packaging system integration, start-up, commissioning or standby assistance
  • New machine design or existing machine modification
  • Design of guarding or sensor brackets
  • Troubleshooting control problems
  • Troubleshooting mechanical problems

OEM Services and Support

OEM machinery services offered by KMDA variety of engineering services and support are offered for OEM customers:

  • Control System Design and Upgrades
  • Motion Control and Machine Vision Integration
  • PLC and HMI Program Development
  • System Integration
  • Servo Retrofits
  • Machine Modifications
  • Control Panel Design

 

If you need to send a file to KMD that is too large to email, use the form below. If you have questions, please call us or email KMDsupport@kineticmd.com
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